Policies

 

° Dealer orders totaling over $500 recieve free shipping! °

 

 

(1) Introduction

We understand that from time to time you may wish to return a product to us. 

We have created this return policy to enable you to return products to us in appropriate circumstances.

 

(2) Returns

 You will be entitled to return a product to DIESTCO MFG when:

 (a) We receive the returned product within 10 days following the date of delivery of the product.

 (b) The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new.

 

(3) Returns procedure

 In order to return a product you must call DIESTCO MFG CORP (800.795.2392) to receive a Return Authorization Number (RAN) prior to shipping back the product.

 

(4) Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy, excluding the original delivery charges and excluding the costs of returning the product to us. No restocking fee will be charged.

 

(5) Manufacturers Warranty

Manufacturer’s Warranty on all products is valid for the duration of 6 months after purchase of the product. Product will either be repaired or replaced at the discretion of DIESTCO MFG CORP. Procedure to ship warranty claims will be conducted the same as returns (See Paragraph 3).

 

(6) Items missing from order(s)

When receiving an order and items are missing or incorrect, we need to be notified BY PHONE within 10 days of reciept. (800.795.2392)

 

 

 

 

PRIVACY POLICY

 Effective 7/1/15 

 

 

Introduction

We, DIESTCO MFG CORP are incorporated in Chico, CA carrying on business manufacturing mobility aids and accessories. We are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.

 

We are committed to protecting your privacy

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

 

 Information Collected

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

 

[Data in relation to credit card payments is processed by Intuit® and they have their own privacy policy.]

 

 

Information Use

DIESTCO MFG CORP uses the information collected primarily to process the task for which you visited the website. DIESTCO MFG CORP. contractually obligates its marketing partners to safeguard the confidentiality of personal information. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

 

 

Cookies

Your Internet browser has the built-in facility for storing small files- "cookies" - that hold information which allows a website to recognise your account. Our website does not use this facility. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on particular websites may be impaired.

  

Disclosing Information

DIESTCO MFG CORP does not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.

 

We may from time to time provide information of a general nature to third parties - for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.

  

Changes to this Policy

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

 

Contacting Us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at info@diestco.com. You can also correct any factual errors in that information or require us to remove your details form any list under our control.